Can I change the dates of my booking?
Yes, you can modify the dates by going to “My Bookings” and selecting your reservation. Changes depend on availability and may include extra fees, so check the terms before confirming.
Can I book a hotel room for someone else?
Yes, you can! Just enter their information in the guest details when making the booking. Ensure their ID matches the reservation when they check in.
How do I cancel my booking?
You can cancel your booking by logging into your account and going to “My Bookings”. Keep in mind that cancellation policies vary by hotel, so double-check the details.
What should I do if I don’t receive my booking confirmation?
If you didn't find your confirmation email, try to check your spam or junk folder. If it’s not there, contact our support team, and we’ll assist you.
Where can I find my hotel confirmation number?
The confirmation number will be in the email we send right after your booking. You can also find it by logging into your account and checking “My Bookings.”
Will I receive a booking confirmation?
Yes, you’ll receive a confirmation email at the address you gave when booking.
What info do I need to book a hotel?
To finish your booking, you’ll need to provide basic details like your name, email address, and payment info. Some hotels may also ask for your phone number or passport.
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Is it possible to make a hotel reservation without a credit card?
Yes, some hotels offer alternatives like PayPal or bank transfers, but a credit card is usually required to secure a reservation.
Are there any extra fees for credit card payments?
Some hotels may charge for certain payment methods, like credit cards. If so, it will be clearly shown during booking.
What should I do if my payment is declined?
Double-check your card info and make sure you have enough funds. If it still doesn’t work, try another payment method or contact your bank. You can also ask our customer support for help.
When will I be charged for my stay?
It depends on the hotel’s policy. Some require prepayment, while others charge at check-in or check-out. Check your specific booking for details.
Are there any hidden fees?
No, all fees are displayed during checkout. Any applicable taxes or service fees will be shown.
Why do I need to provide credit card details?
Giving your credit card info secures your booking. Depending on the hotel, the card may be charged upfront or just held in case of cancellation or no-shows.
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What happens if I don’t cancel and don’t show up?
If you don’t show up without canceling, the hotel may charge a no-show fee, which could be the full cost of your stay.
Can I modify my booking instead of canceling it?
Yes, you can request changes like different dates or room types, depending on availability.
Will I be charged a fee if I cancel my booking?
That depends on the hotel’s policy. Some allow free cancellations, while others charge a fee. Always check the cancellation terms before booking.
How do I cancel my reservation?
Log into your account, go to “My Bookings,” and select the cancel option. You’ll get a confirmation email once it’s processed. Be sure to check the cancellation policy to avoid any fees.
What if I need to cancel my booking due to an emergency (illness, flight cancellation, etc.)?
If you have an emergency like illness or flight cancellations, contact our support team immediately. We’ll do our best to help, though fees may still apply.
Can I cancel a non-refundable booking?
Non-refundable bookings typically can’t be canceled or changed. However, if something unexpected happens (like illness), contact customer support, and we’ll try to assist you.
What is the cancellation policy?
Cancellation policies vary by hotel. Some offer free cancellation up to a certain date, while others may have stricter terms. Be sure to review the hotel’s policy before completing your booking.
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What should I do if I arrive at the hotel before check-in time?
Many hotels offer luggage storage if you arrive early. Some even have lounges or common areas for you to relax in while waiting.
Can I request early check-in or late check-out?
Yes, you can request this when booking or by contacting the hotel directly. Approval depends on availability and may come with extra fees.
What time is check-in and check-out?
Times vary by hotel, but check-in is usually around 3 PM and check-out by 12 PM. Check your confirmation email for specific details.
How do I know if the hotel has family-friendly amenities, like a kids’ club or babysitting services?
Family-friendly amenities are usually listed in the hotel’s description. Look for details about kids’ clubs, babysitting services, or extra beds and cribs in the amenities section before booking.
Can I store my luggage at the hotel before check-in or after check-out?
Yes, many hotels provide luggage storage services if you arrive early or need to store your bags after check-out. It’s best to confirm this service with the hotel beforehand.
Does the hotel offer shuttle services, and how can I book them?
Many hotels offer shuttle services, either to the airport or local attractions. You can find this information under the hotel’s amenities, and it’s usually possible to arrange the shuttle either when booking or by contacting the hotel directly.
How do I know if the hotel has certain facilities, like an elevator or gym?
Check the amenities section on the hotel’s page. If something is important to you, confirm with the hotel before booking.
How can I find out if parking is available at the hotel?
Parking info can be found in the hotel’s facility list. Some hotels require you to book a spot in advance, so double-check during booking.
Is my personal information secure when booking through ohotel.com?
Yes, ohotel.com uses secure encryption to protect your personal and payment information when making a reservation. We take data security seriously and follow strict privacy protocols.
I think I’ve been the victim of a scam. What should I do?
If you suspect you’ve been scammed, immediately contact our customer support team and report the issue. You should also notify your bank to block any suspicious transactions and change your passwords for all affected accounts.
Are there any common scams I should be aware of when booking hotels?
Yes, common scams include phishing emails pretending to be from hotels or booking websites, as well as fake payment requests. Always double-check the source of any communications and ensure you’re using secure payment methods.
How can I avoid social engineering scams?
Always make sure any request for personal info is legit. Be cautious about sharing sensitive info over the phone or email unless you’re certain it’s from an official source.
